Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We DO NOT accept returns of Turf under any circumstances. We may accept return of bulk items without a refund if you need to tip excess clean stock that was purchased at Ace.

To be eligible for a return, your item must be in the same condition that you received it, and unused, with tags, and in its original packaging unmarked. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@acelandscapes.com.au. Please note that returns will need to be returned to the following address: 190 Forest Way Belrose NSW 2084.

You can always contact us for any return question at sales@acelandscapes.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as turf) and any custom products (such as mixed product, special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or via EFT transfer, within 10 business days . Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@acelandscapes.com.au.